We purchase gold, silver, platinum, and palladium. Please reach out if you have specific items in question.

Yes! If you bring them in personally, you can witness how they are handled through to payment. If you opt to ship them, we prioritize secure storage and quick processing.

How long does it take to get paid?

Payment is typically provided the same day of processing or the next day, with an exact estimate given upon receipt of your items.

What types of items do you loan on?

We loan on a wide range of items including jewelry, electronics, fine art, watches, and designer goods.

What are your business hours?

We are open Monday through Saturday from 9:30 AM to 5:30 PM and closed on Sundays.

Do I need to make an appointment?

No appointment is necessary. You can walk in during our business hours.

What types of metals do you buy?

We purchase gold, silver, platinum, and palladium.

What is the payout percentage for gold?

We offer 99% payout on all gold items over 2.5 KG and 99.6% payout on all gold over 4.5 KG.

What are your business hours?

Our hours are Monday to Friday from 9:30 AM to 5:30 PM.

What types of metals do you buy?

We purchase gold, silver, platinum, and palladium in various forms including coins, jewelry, and bullion.

How does the refining process work?

Our process includes expert evaluation using XRF technology, on-site refining where you can watch the melting, and we provide the highest payouts based on current market rates.

What payments options are available?

We offer payments in cash, check, or wire transfer for your convenience. Please inquire in person for cash limitations and fees.

What is the process of selling my jewelry or coins to PHCJE?

Bring in the items you want to exchange for cash. We'll evaluate them for free, and if you agree with our offer, you'll need to provide a valid government-issued ID and a right thumbprint.

Do I need an appointment?

No, for most items, you can just walk in. However, for large collections and handbags, we recommend making an appointment.

Can I get a quote over the telephone?

No, we need to physically see your merchandise to provide an accurate valuation.

Why is my jewelry valued so much lower than what I paid for it retail?

Our offers are based on the item's actual value in the instant cash market, which differs from retail pricing where items can be considerably overpriced.

Do you do appraisals for insurance purchases?

No, we do not offer insurance appraisals.

How long are Pleasant Hill Coin & Jewelry Exchange loans?

Loans are for 4 months as per California state law, with a 10-day grace period.

Will a loan affect my credit?

We do not check or report any credit information since the loan is secured by the collateral.

Are loans confidential?

All transactions are private and confidential, although we report certain details to the California Department of Justice.

If I want to buy jewelry from you can I make payments?

Yes, we offer a popular 10 month layaway program with 10% down and no extra fees.

What types of jewelry do you sell?

We offer a diverse range of jewelry, including antique and vintage pieces, brand name jewelry, engagement rings, certified loose diamonds, and Native American jewelry.

Do you have watches for consignment?

Yes, we have a vast collection of brand name watches available for purchase and consignment, including Rolex, Cartier, and Patek Philippe.

What are your store hours?

We are open from Monday to Saturday, 10:00 AM to 5:00 PM, and closed on Sundays.

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