What types of jewelry do you appraise?

We appraise estate, vintage, and antique jewelry, including bridal jewelry, watches, and collectibles.

Do you buy jewelry from sellers?

Yes, we purchase antique and vintage jewelry, gold, silver, and precious gems in any condition.

What are your business hours?

We are open Tuesday to Saturday from 11:00 AM to 5:00 PM, or by appointment.

What types of events do you host at Patenaude Jewelers?

Patenaude Jewelers hosts a variety of in-store jewelry events, including special discount sales and informative experiences related to jewelry.

When are the special sale events?

We have special sale events around holidays such as Christmas, Valentine's Day, Mother's Day, and an August Tax-Free Sale.

Can I find discounts on jewelry during events?

Yes, customers can take advantage of special discounts and featured product offerings during our events.

How can I get updates about upcoming events?

You can join our email list to receive updates about our latest events and sales.

Do most pawn customers lose their merchandise?

On average, about 85 percent of all pawn loans are repaid. Many customers return repeatedly because pawnbrokers offer non-recourse loans, which only rely on the item pledged.

Are pawnshops regulated?

Yes, pawnbrokers are governed by federal laws applicable to financial institutions, including the Patriot Act and the Truth in Lending Act.

How can I ensure the items I buy at a pawn store aren’t stolen?

Less than 0.1% of pawned items are identified as stolen. Customers must provide ID and descriptions of items, which are reported to law enforcement, reducing the chances of stolen merchandise.

How is the value of my item determined?

The value is based on its appraised worth, condition, and current marketability. Differing items are assessed using various tools and methods.

What happens if I fail to redeem my pawn?

If you do not repay the loan, your item will be put up for sale. However, your credit will not be affected as pawn transactions are not reported to credit agencies.

What is a short term loan?

Short term loans are designed for addressing immediate financial needs or emergencies, typically ranging up to $1,000 with terms that can vary from under 30 days to installment options.

How does Big Buck Loans work?

Big Buck Loans operates as an online marketplace connecting borrowers with trusted lenders, allowing for a quicker and easier loan application process.

Will Big Buck Loans charge me for using its service?

No, there is no cost to submit a form on our website. We act as a marketplace and receive a commission from lenders.

Can I get a loan with poor credit?

Yes, short-term lenders are often willing to work with individuals in various financial situations, although basic requirements such as income and residency apply.

How quickly will the funds be deposited?

Funds can potentially be deposited within a business day if the loan is accepted quickly; however, it may take longer during weekends or holidays.

What is the return policy?

You may return or exchange merchandise within 14 days, provided there are no signs of wear or tampering, and all tags must remain attached with the original receipt.

Do you offer engraving services?

Yes, we offer engraving on select merchandise. It usually takes up to ten business days for jewelry engraving.

Can I pick up my order in-store?

Yes, you can choose in-store pickup. You will be notified by email and text when your order is ready.

Do you ship orders outside the United States?

No, we only ship to verified addresses within the United States.

What are loose diamonds?

A loose diamond is a polished diamond that has not yet been mounted into jewelry.

Do you offer financing options?

Yes, special financing is available along with free no-interest layaway for purchasing loose diamonds or jewelry.

What types of items do you buy?

We buy a range from American & foreign coins, artwork, memorabilia, toys, sports cards, watches, and just about anything else you have.

Do you pay cash for items?

Yes, we always pay cash right on the spot after evaluating your items.

Can I make a private appointment?

Yes, we accept private appointments on Tuesdays.

What is estate, heirloom, or vintage jewelry?

Estate jewelry refers to any piece of pre-owned jewelry.

Should I clean the jewelry before sending it to you?

No, you do not need to clean the jewelry before sending it.

Is selling my jewelry to you confidential?

Yes, we handle family heirlooms and treasured possessions with sensitivity and confidentiality.

How much will it cost me to ship my items to Ross-Simons Selling-Fine-Jewelry?

Shipping to us is completely free as we provide an insured UPS shipping kit.

What if my shipment is damaged or lost?

You must ensure the declared value of your shipment is adequate and that UPS scans your label to track your package.

How does Ross-Simons assure the safety and security of my valuables?

We take full responsibility for your valuables once on our premises and ensure a secure environment.

Do I need an appraisal to sell you an item?

An appraisal is not necessary, but it can help provide details about the jewelry.

Do you offer financing options?

Yes, we provide flexible financing options to accommodate our customers' needs.

What is your jewelry repair process?

Our jewelry repair service involves a detailed inspection and then we will provide you with an estimate before beginning any work.

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