What services do you offer?

At The Gold Depot, we offer a variety of services including custom jewelry design, jewelry appraisals, repairs, and gold buying for cash.

Do you provide financing options?

Yes, we offer low interest financing on all services and products. Contact us for current rates and approvals.

How long does jewelry repair typically take?

While turnaround times can vary, we aim to complete repairs as quickly as possible, often in just a few days.

Do I really need a signature capture pad, a fingerprint reader, barcode scanner and a webcam or scanner to get started?

The various hardware devices are helpful but not required. All you really need to get started is our software. You can continue capturing signatures, fingerprints, and identification card details manually, and if you want to use your own digital camera to document pictures of merchandise, that is also supported. Most customers find these added hardware invaluable and will want to integrate them into their point of sale.

I run a wholesale precious metals refinery not a retail gold buying store. Will your software work for me too?

Yes, the software is flexible and can be set up to support your requirements as a refinery or consolidator, including supporting recurring customers, check-in weights, and inventory tracking.

How does your software get live spot prices?

The software uses a configurable 'screen scraping' system to extract live pricing data from any web source that you configure, allowing real-time pricing updates during market hours.

We also buy diamonds, gemstones, watch batteries, buffing, bench sweeps and other material. Will your software work for those?

Yes, the software supports an unlimited product database that can be configured for virtually any product you buy.

Does your software help me comply with the legal requirements of retail gold buying?

Yes, the software helps organize and report purchases, ensuring compliance with legal requirements such as holding periods.

I want to use my own payout and settlement formulas. Will your software work with my special formulas?

Yes, you can configure payout settlement formulas by product, customer type, and metal type to meet your specific needs.

Can I use the software if I live outside the USA?

Yes, the software supports multiple currencies and is internationalized.

How can I obtain support when I am in another time zone?

Support is available via email, telephone, and internet remote control, with some evenings and weekends covered.

What do I get on the free trial license?

You can use all of the services for 30 days free, including point of sale software and supporting tools.

What is the cost to use the software?

Pricing details are available on the pricing page to review.

What do I do after my 30-day trial?

To purchase, you will need to buy a yearly license which includes updates and support.

Can I use the software with my Mac?

Yes, but you will need a compatible Intel Mac and a version of Windows installed.

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Opens at 10:00 AM ⌁ 3.9km

34 years in business

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