Can I cancel my order?

Once an order number is created, all prices become locked-in and binding. Canceling may result in liquidation fees as per our Terms of Sale.

Does tarnish, scratches or dents affect the value of my bullion? Should I clean it?

Never clean bullion unless you're certain of its value. Blemishes like tarnish or scratches are common and do not affect its worth as value is based on metal weight and purity.

What do I do if my shipment is damaged?

Refer to our Terms of Sale for steps regarding damaged shipments. We will re-ship your order after the damaged package is returned.

What is the cash discount?

The cash discount applies to payments made via methods other than Credit Card and PayPal and is reflected in listed prices.

When can I expect my order to ship?

Shipping is scheduled based on payment receipt, and delays may occur depending on payment type and outstanding orders.

Why won’t you accept my credit card?

We only process credit cards with Verified by Visa and MasterCard SecureCode for security reasons; consider using PayPal for payments.

Do you insure your shipments?

All packages are insured, tracked, and require a signature upon delivery, using pseudonyms on the return address for security.

Why do I have to wait for my payment to clear?

To prevent fraud, we require an extended period for banks to confirm the legitimacy of funds before processing orders.

What types of jewelry do you buy?

We buy vintage costume jewelry, including brooches, pins, bracelets, jewelry sets, enamel jewelry, and colored rhinestone jewelry. We also consider entire estate lots.

Do I need to come to your location to sell my jewelry?

No, we offer services where we can come to your home for evaluations and purchases, especially within a 25-mile radius of Dearborn Heights, MI.

What if my jewelry is unsigned?

We purchase both signed and unsigned pieces of jewelry.

Are there any specific brands you look for?

Yes, we are particularly keen on brands such as Bogoff, Ciner, Hattie Carnegie, Coro, Swarovski, and more.

What types of jewelry do you offer?

We offer a wide variety of fine jewelry, including engagement rings, wedding bands, necklaces, bracelets, earrings, and custom-designed pieces. We also specialize in diamonds, gold jewelry, and repairs.

Do you offer custom jewelry design services?

Yes! We offer custom jewelry design services to create one-of-a-kind pieces tailored to your style and preferences. Our expert Dearborn jewelers work with you to bring your vision to life.

How can I sell my gold for cash?

We offer a straightforward process to sell your gold for cash. Simply bring in your unwanted gold jewelry, and we will evaluate its value and provide you with a fair offer.

Are the diamonds in your jewelry authentic?

Absolutely! All our diamonds are authentic, and we provide certifications for many of them. We offer only the finest quality diamonds, ensuring you receive beautiful, conflict-free stones.

Do you offer a warranty on your jewelry?

Yes, we offer a warranty on all jewelry purchased from Ace Diamond Jewelers. The warranty covers defects in craftsmanship and ensures your jewelry remains in excellent condition.

How can I care for my jewelry to keep it looking new?

To keep your jewelry looking its best, avoid exposing it to harsh chemicals, perfumes, or lotions. Regular cleaning and polishing are essential, and we offer complimentary cleaning with every repair.

What are your business hours?

We are open Monday through Friday from 10:00 AM to 3:00 PM. We are closed on Saturday and Sunday.

Do you buy gold and other precious metals?

Yes, we specialize in buying gold, silver, and other precious metal items.

What is the process for selling my items?

You can bring your items to our store, where our qualified staff will evaluate them and offer you a fair price.

How can I contact you?

You can reach us at 248-642-1234 for any inquiries.

How does the FedEx Pickup service work?

Our FedEx Pickup service is fully insured, allowing you to send your jewelry safely. Once we receive your items, we will appraise them and send certified funds to your account.

What types of jewelry do you purchase?

We buy estate jewelry, diamonds, precious metals, coins, and watches. We are particularly interested in unique and antique items.

Do I need an appointment to sell my items?

You can walk into our showroom, or if you'd prefer a private showing, we recommend booking an appointment.

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