What types of metal do you handle?

We mainly deal with gold, silver, platinum, and palladium for our services in Toronto and overall Canada.

What metals do you accept for processing or purchase?

We don't accept jewelry or metals other than gold, silver, platinum, or palladium for processing or purchase.

What do I need to do if I want to send in scrap to be refined and have never worked with 24 Gold before?

You just have to bring your scrap to our shop at the heart of Toronto's jewelry district, and we will complete the refining process.

How should I ship my Gold and Silver to you?

You must call +1 (855) 214-2442 to initiate the process and then ship your package through secure courier services.

Can I deliver my Precious Metal scrap to you personally?

Yes, you can personally visit our store at 221 Victoria St Suite 312, Toronto, Ontario.

What types of jewellery do you offer?

We offer a wide array of jewellery including rings, necklaces, bracelets, earrings, and custom designs involving precious metals and gemstones.

Do you provide jewellery repair services?

Yes, we offer professional jewellery repair services including watch repairs.

What is your return policy?

You can return unworn items within 30 days of purchase with receipt for a full refund.

Can I get a custom piece designed?

Absolutely! We specialize in custom designs. You can consult with our experts to create a unique piece.

What exactly is a gold loan?

A gold loan is a loan secured by your gold jewelry or bullion. It's a popular choice for those needing immediate cash without selling their gold.

What kind of gold can I bring?

You can bring any form of gold, including jewelry, bars, coins, etc.

Are there any credit checks involved?

No, credit checks are not a part of our gold loan process.

How long does it take to process the loan?

It typically takes about 10-15 minutes to process a gold loan.

What do I need to get the money?

You will receive instant cash in hand or transfer to your bank account.

What is the minimum or maximum loan amount?

There is no fixed minimum or maximum amount for a gold loan; it is based on the value of the gold.

What is the loan cost/interest rate?

Our interest rates start as low as 2%, with a cost of approximately 66 cents a day for a $1000 loan.

Can I make partial payments on my loan?

Yes, you can make partial payments towards your principal and reduce the loan amount anytime.

Are appointments required or are walk-ins allowed?

Walk-ins are welcomed! It’s also best to come in-store to see our latest designs and up-to-date pricing.

Are you open on weekends?

Yes, we are open every day from 10:00 AM to 7:30 PM.

Where does your gold come from?

We get our gold straight from Singapore and Dubai. Only guaranteed 22kt and hand-selected items for our customers.

Do you carry Ruby and other precious stone items?

Yes, we have a wide selection of precious stone jewellery including Ruby and Yellow Sapphire.

Do you buy gold? Do you buy old coins?

Yes, we buy gold in all forms, including gold bars and broken jewellery. Bring your items for a quote.

Do you make custom name pendants?

Yes, we make custom name pendants in 22kt gold.

Do you offer ring resizing?

Yes, we can measure your ring size and provide you a quote for resizing.

What is your exchange policy?

You may exchange items within 14 days as long as they are in the same condition. See our Exchange Policy for details.

Do you provide jewellery repair services?

Yes, we offer repairs. Please bring your items in-store for a quote.

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