Do I need an appointment to sell my gold?

No, appointments are not necessary. You can walk in anytime during business hours.

What types of items do you buy?

We buy Gold, Silver, Platinum, coins, and diamonds.

Can I get a quote for my items?

Yes, we provide free quotes for your items when you visit our store.

To track your order, please enter your Order ID and email address here then click or tap the “Track” button.

Have you received my payment?

You will receive an email notification when we receive your payment. If you have a free account with us and your order was placed under that account, you may check your real-time order status here.

Is my personal information secure?

Absolutely. You can feel safe shopping with Hero Bullion. We use SSL technology to encrypt all information that is passed between your browser and our servers.

Is there risk in buying precious metals?

Hero Bullion guarantees that every product we sell is genuine. However, investments of any type involve some level of risk.

Where is Hero Bullion located?

We are headquartered in Plano, TX. Our corporate address is 1200 Jupiter Rd #940282 Plano, TX 75094. Please note that this is not a physical address.

Do you have a storefront I can visit to shop at?

No. We are an online business only.

How do I open an account with Hero Bullion?

Create your free account by clicking the “Registration” button on our Account Page.

Does it cost anything to open an account with Hero Bullion?

No. Opening an account is free of charge – and it always will be.

How do I track my order?

Track your order by clicking the link in your confirmation email or enter your order information here to get up-to-date tracking.

What payment methods are accepted?

We accept personal checks, money orders, cashier’s checks, eChecks (ACH), credit/debit cards, & Bank wires.

What types of jewelry do you sell?

We offer a wide range of jewelry including engagement rings, necklaces, bracelets, and pre-owned luxury watches.

Do you buy gold and silver?

Yes, we buy unwanted gold, silver, diamonds, and even Rolex watches, often offering the best price in town.

What services do you provide?

In addition to selling jewelry, we provide jewelry repairs, appraisals, and engraving services.

How does a pawn loan work?

Pawn loans are a quick way to borrow money without needing a credit check. They are based on the collateral's value rather than your credit rating, typically having a loan term of 30 days with an option for renewal if necessary.

Are pawnbrokers regulated?

Yes, pawnbrokers are regulated at federal and state levels. They must comply with several laws, including the Truth In Lending Act and are subject to oversight by various federal agencies.

A renewal allows you to pay just the interest that has accrued on your pawn loan to reset the loan's due date while keeping the principal amount unchanged.

What is an extension?

An extension allows you to lengthen your loan's due date. You'll be required to pay a portion of the interest owed and can extend for the number of days allowed by state law.

Will I lose my merchandise?

Most customers repay their loans and retain their items. If not, the collateral will be forfeited unless the customer chooses to sell the item outright.

How do I know if I have enough old gold to sell?

You can sell as little as one ring, necklace, or watch. It doesn’t matter how much you have. The Exchange Gold Store will turn it into CASH for you.

How do I know if it is real gold?

The experts at The Exchange Gold Store have the proper testing equipment to verify the exact type of gold you have. We have over 30 years in the jewelry business and will offer you the fairest price. Feel free to shop around, then come see us.

What services do you offer?

We provide a range of services including jewelry repair, custom design services, appraisals, and buying & selling precious metals.

Do you offer consultations?

Yes, we offer free consultations for all our services.

What types of items do you buy?

We specialize in buying gold, silver, coins, diamonds, watches, military items, old currency, and various collectibles.

Do you offer free consultations?

Yes, we encourage customers to call or stop by for a free consultation and current prices.

Where are you located?

We have locations in McKinney and Plano, Texas.

What are your business hours?

We are open Monday to Friday from 9:00 AM to 5:00 PM, Saturday from 10:00 AM to 3:00 PM, and closed on Sundays.

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