What types of storage options do you offer?

We provide a range of options including safe deposit box rentals, large vault unit rentals, and vault custody storage.

How can I buy precious metals?

You can purchase gold and silver bullion coins and bars directly through our website or by visiting one of our locations.

What insurance do you provide for stored items?

We offer high-value property insurance through AXA Insurance and other trusted providers.

What services do you offer?

We provide a range of services including selling and pawning jewelry, gold, musical instruments, electronics, and designer accessories.

What are your business hours?

We are open Monday to Friday from 8:30 AM to 6:00 PM.

How can I get an online offer?

You can fill out our online form, and we will provide an estimated offer within 24 hours.

Do I need an appointment to sell my gold?

No, appointments are not necessary. You can walk in anytime during business hours.

What types of items do you buy?

We buy Gold, Silver, Platinum, coins, and diamonds.

Can I get a quote for my items?

Yes, we provide free quotes for your items when you visit our store.

To track your order, please enter your Order ID and email address here then click or tap the “Track” button.

Have you received my payment?

You will receive an email notification when we receive your payment. If you have a free account with us and your order was placed under that account, you may check your real-time order status here.

Is my personal information secure?

Absolutely. You can feel safe shopping with Hero Bullion. We use SSL technology to encrypt all information that is passed between your browser and our servers.

Is there risk in buying precious metals?

Hero Bullion guarantees that every product we sell is genuine. However, investments of any type involve some level of risk.

Where is Hero Bullion located?

We are headquartered in Plano, TX. Our corporate address is 1200 Jupiter Rd #940282 Plano, TX 75094. Please note that this is not a physical address.

Do you have a storefront I can visit to shop at?

No. We are an online business only.

How do I open an account with Hero Bullion?

Create your free account by clicking the “Registration” button on our Account Page.

Does it cost anything to open an account with Hero Bullion?

No. Opening an account is free of charge – and it always will be.

How do I track my order?

Track your order by clicking the link in your confirmation email or enter your order information here to get up-to-date tracking.

What payment methods are accepted?

We accept personal checks, money orders, cashier’s checks, eChecks (ACH), credit/debit cards, & Bank wires.

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