To track your order, please enter your Order ID and email address here then click or tap the “Track” button.

Have you received my payment?

You will receive an email notification when we receive your payment. If you have a free account with us and your order was placed under that account, you may check your real-time order status here.

Is my personal information secure?

Absolutely. You can feel safe shopping with Hero Bullion. We use SSL technology to encrypt all information that is passed between your browser and our servers.

Is there risk in buying precious metals?

Hero Bullion guarantees that every product we sell is genuine. However, investments of any type involve some level of risk.

Where is Hero Bullion located?

We are headquartered in Plano, TX. Our corporate address is 1200 Jupiter Rd #940282 Plano, TX 75094. Please note that this is not a physical address.

Do you have a storefront I can visit to shop at?

No. We are an online business only.

How do I open an account with Hero Bullion?

Create your free account by clicking the “Registration” button on our Account Page.

Does it cost anything to open an account with Hero Bullion?

No. Opening an account is free of charge – and it always will be.

How do I track my order?

Track your order by clicking the link in your confirmation email or enter your order information here to get up-to-date tracking.

What payment methods are accepted?

We accept personal checks, money orders, cashier’s checks, eChecks (ACH), credit/debit cards, & Bank wires.

What types of items do you buy?

We purchase gold, silver, diamonds, antique jewelry, watches, and gold coins, among other valuables.

What ensures I get a fair price?

We offer the highest payouts based on current market prices, ensuring transparency during the evaluation of your items.

Do you have a physical location?

Yes, we are located at 601 W Parker Rd Ste#115, Plano TX 75023.

What are your operating hours?

We are open Monday to Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 5:00 PM.

Where are we located?

Our store front is located at the Northwest corner of Parker Rd. & Independence Pkwy. in Plano, between Subway and The Sugar & Spice Bakery.

We pay cash for most transactions, and checks or bank wire transfers are available for larger transactions.

What do you need to bring with you?

You need to bring a physical government issued ID, such as a driver’s license, an ID card, or a LTC. We can assist with sales on behalf of an estate.

What types of items do you buy?

We buy gold, silver, platinum, jewelry, watches, paper money, coins, collectibles, and more!

Do you offer consultations for diamonds?

Yes, we offer consulting services to help you find the perfect diamond at wholesale prices.

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