Do I need to book a time to see the jeweller?

If you want to meet with a jeweller, it is recommended to book an appointment through our contact us, Custom Design Consultations, or Workshop Services pages.

What is the difference between cleaned and polished jewellery?

Cleaning removes dirt and oils, while polishing involves buffing to restore shine and clarity.

What if I need my ring resized?

Most rings can be resized, but it depends on the style and setting. Please visit us in-store for a quote.

What is Rhodium Plating?

Rhodium plating is applied to white gold to enhance its color and should be checked annually for upkeep.

What’s the difference between White Gold and Yellow Gold?

The main difference is the alloy; white gold has lighter metals, while yellow gold has yellow metals.

What does carat mean?

Carat is the unit of mass for gemstones, with 1 carat equal to 200mg.

How do you choose a quality diamond?

Consult with our team for guidance, considering cut, color, carat, and clarity.

TDW stands for Total Diamond Weight of all diamonds in a product.

Where do Precious Metals source their gemstones and diamonds?

We source gems from reputable suppliers worldwide, ensuring ethical practices.

What is the Kimberley Process?

It unites efforts to reduce conflict diamonds and ensures ethical sourcing in the diamond trade.

What does created mean?

Created gemstones are man-made and grown in controlled conditions.

What’s the difference between a Natural and a Lab-Created Diamond?

Natural diamonds are mined, whereas lab-created diamonds are made in labs but are chemically identical.

Moissanite is a rare mineral used as a diamond simulant, lab-grown and similar in appearance to diamonds.

What is Sterling Silver?

Sterling Silver is 92.5% silver alloyed with other metals for durability.

Do you offer financing?

Yes, we have financing options for items over $1000 and payment plans like After Pay.

Do you offer repairs?

Yes, we can provide repair estimates in-store.

How can I subscribe to your newsletter?

You can register on our homepage to become a VIP or sign up in the footer.

Do you ship internationally?

Currently, we only ship within New Zealand.

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